![]() ![]() Next to the Start Menu, in the search bar enter "Webroot". Click a topic for more information: +Identifying the endpoint policy in use by a device +Modifying the endpoint policy to allow the agent to be disabled +Applying the updated policy to devices If you need additional assistance, please contact Webroot Support.Select the endpoints you wish to deactivate from the list, then click on Change Policy. Under Manage > Entities, click the relevant Customer Site. Enter your Email/Phone, Password, and Security Code when prompted. If the installation/update is successful after disabling Webroot: please open a ticket with us. Enter a brief description of the issue you experienced, the name of the third-party application, and that you were able to install the program while Webroot was disabled. Log in to the Webroot management console from App Center, then click on Webroot.If disabling Webroot software does not allow the installation/update to complete: please contact technical support for the third-party software vendor.Click Settings, then choose Basic Configuration. Once Webroot is shut down, attempt to install or update the third-party program in question. How to remove Webroot from endpoint machines Open the main interface.If prompted, enter the requested CAPTCHA letters and click Continue.A prompt confirming whether you want to shut down appears.Right-click the system tray icon and select Shut down Protection.Click the arrow in the lower right corner of the screen to locate the SecureAnywhere icon in your system tray.If you believe that Webroot is blocking the installation or update of a third-party program, please complete the following steps to confirm this is the case. For this reason, we strongly recommend you allow the SecureAnywhere program to run at all times. Shutting down your Webroot protection can actually hinder many important program functions, without providing any real benefit. installation, you should not need to disable SecureAnywhere in such cases. Although third-party programs may recommend you disable your security software during certain processes, e.g. Webroot SecureAnywhere is designed to provide continuous protection. This solution addresses Webroot SecureAnywhere ![]()
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